---
title: Has my order gone through?
description: "How to tell whether your M&S Reptilien order was successful: order confirmation, dispatch confirmation and what happens if a payment fails."
---

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August 5, 2026

# Has my order gone through?

## Order confirmation, dispatch confirmation and payment issues

### How to tell your order was successful

After every successful order you will receive an order confirmation by email. Once your order leaves us, a separate dispatch confirmation follows with your tracking number.

No order confirmation in your inbox? Have a quick look in your spam folder first.

### Subscriptions and repeat orders

These work the same way: you receive a separate order confirmation and a separate dispatch confirmation for every single delivery.

### If your payment did not go through

If your chosen payment method could not be processed, the order is cancelled. In that case simply order again and choose a different payment method.

Think you have ordered twice (for example after a PayPal error)? Get in touch quoting both order numbers – we will check and cancel the duplicate.

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