Has my order gone through?
Order confirmation, dispatch confirmation and payment issues
How to tell your order was successful
After every successful order you will receive an order confirmation by email. Once your order leaves us, a separate dispatch confirmation follows with your tracking number.
No order confirmation in your inbox? Have a quick look in your spam folder first.
Subscriptions and repeat orders
These work the same way: you receive a separate order confirmation and a separate dispatch confirmation for every single delivery.
If your payment did not go through
If your chosen payment method could not be processed, the order is cancelled. In that case simply order again and choose a different payment method.
Think you have ordered twice (for example after a PayPal error)? Get in touch quoting both order numbers – we will check and cancel the duplicate.