---
title: Orders & Delivery | M&S Reptilien - Help-Center
description: Everything about orders, dispatch and delivery at a glance.
---

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1. [M&S Reptilien - Help-Center](https://help.ms-reptilien.de/en)
2. [Orders & Delivery](https://help.ms-reptilien.de/en/orders-delivery)

# Orders & Delivery

 Everything about orders, dispatch and delivery at a glance.

- [Wooden vivarium or starter kit: why does my delivery arrive separately?](https://help.ms-reptilien.de/en/wooden-vivarium-separate-delivery)
- [Shop and office opening hours](https://help.ms-reptilien.de/en/opening-hours)
- [Has my order gone through?](https://help.ms-reptilien.de/en/order-confirmation-check)
- [Where is my order? Tracking your parcel](https://help.ms-reptilien.de/en/track-your-order)
- [How is frozen food delivered?](https://help.ms-reptilien.de/en/frozen-food-delivery)
- [What does delivery cost?](https://help.ms-reptilien.de/en/delivery-charges)
- [Why do you not ship glass vivariums?](https://help.ms-reptilien.de/en/glass-vivariums-not-shipped)
- [Delivery to Switzerland](https://help.ms-reptilien.de/en/delivery-to-switzerland)
- [My parcel is marked as delivered but has not arrived](https://help.ms-reptilien.de/en/parcel-marked-delivered-not-received)
- [My livefood arrived frozen – what now?](https://help.ms-reptilien.de/en/feeder-insects-arrived-frozen)
- [My tracking is not updating – what now?](https://help.ms-reptilien.de/en/tracking-not-updating)
- [Adding an item to an existing order](https://help.ms-reptilien.de/en/add-item-to-existing-order)
- [Cancelling or changing your order](https://help.ms-reptilien.de/en/cancel-or-change-order)

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- [Orders & Delivery](https://help.ms-reptilien.de/en/orders-delivery)
- [Returns & Claims](https://help.ms-reptilien.de/en/returns-claims)
- [Payment & Invoices](https://help.ms-reptilien.de/en/payment-invoices)
- [Animal Documents](https://help.ms-reptilien.de/en/animal-documents)
- [Selling & Rehoming](https://help.ms-reptilien.de/en/selling-rehoming)
- [Equipment & Accessories](https://help.ms-reptilien.de/en/equipment-accessories)
- [Care & Husbandry](https://help.ms-reptilien.de/en/care-husbandry#main-content)

    - [Care Sheets](https://help.ms-reptilien.de/en/care-husbandry#care-sheets)
- [Buying Animals](https://help.ms-reptilien.de/en/buying-animals)

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