Orders & Delivery

Everything about orders, dispatch and delivery at a glance.

• Wooden vivarium or starter kit: why does my delivery arrive separately?
• Shop and office opening hours
• Has my order gone through?
• Where is my order? Tracking your parcel
• How is frozen food delivered?
• What does delivery cost?
• Why do you not ship glass vivariums?
• Delivery to Switzerland
• My parcel is marked as delivered but has not arrived
• My livefood arrived frozen – what now?
• My tracking is not updating – what now?
• Adding an item to an existing order
• Cancelling or changing your order