My parcel is marked as delivered but has not arrived

Please check these first

• Has the parcel been left somewhere on your property (garage, porch, bin store)?
• Has a neighbour or another member of your household taken it in?
• Is there a card in your letterbox?

Still no parcel? Here is what happens next

1. Get in touch quoting your order number.
2. We will raise a trace request with the courier.
3. Depending on the outcome, you may need to complete and sign a tracing form – we will send it to you.
4. We will then agree the next steps with you directly.