---
title: My parcel is marked as delivered but has not arrived
description: Parcel marked as delivered but nowhere to be found? Check safe places and neighbours first, then get in touch – we will raise a trace request with the courier.
---

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August 5, 2026

# My parcel is marked as delivered but has not arrived

## Check first, then get in touch – how tracing works

### Please check these first

- Has the parcel been left somewhere on your property (garage, porch, bin store)?
- Has a neighbour or another member of your household taken it in?
- Is there a card in your letterbox?

### Still no parcel? Here is what happens next

1. Get in touch quoting your **order number**.
2. We will raise a trace request with the courier.
3. Depending on the outcome, you may need to complete and sign a tracing form – we will send it to you.
4. We will then agree the next steps with you directly.

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