My tracking is not updating – what now?
Get in touch after two working days
Short pauses are normal
Over weekends or during busy periods, tracking can sit still for a day or two without anything having gone wrong.
If nothing happens for two working days
- Get in touch quoting your order number – that is all we need.
- We will chase it directly with the courier and raise a trace request if needed.
- As soon as we hear back, we will contact you – there is nothing else for you to do.
Once a parcel has been handed over to the courier, we can only see the same tracking information as you. With a trace request, however, we clarify its whereabouts directly with the courier.