My animal arrived cold – is that a problem?
A cool arrival is normal – extra heat is dangerous
In short: this is normal
Animals often feel cool after transport, and that is entirely normal and harmless. A cool night does a healthy animal no harm – exactly the same happens in the wild.
For perspective: our own body temperature is around 37 °C, so anything below that feels cold to us without being cold for the animal.
Adding more heat packs is not the answer – quite the opposite. Overheating kills an animal outright or causes serious harm, while a healthy animal copes easily with a cool night.
We have been shipping this way for over 25 years and have never had an animal fall ill as a result of transport.