Cancelling or changing your order
Get in touch early – how cancellation works
How to cancel or change your order
Get in touch as soon as you can – ideally by replying to your order confirmation and always quoting your order number. As long as your order has not yet been processed, we will cancel it straight away.
- Have your order number to hand.
- Let us know briefly whether you would like to cancel or change something.
- We will check the status and confirm the cancellation by email.
If your order is already being processed
If payment has already come through and your order is being picked, we will first try to stop the dispatch and then cancel it.
Stopping the dispatch is not the same as cancelling. You will receive a separate confirmation once the order has actually been cancelled.
Ordered the wrong item?
The quickest route is usually this: we cancel the order and you place a new one for the right item. Just tell us what you need instead.
If your payment could not be processed (for example with PayPal), the order is sometimes cancelled automatically. You can simply place it again.