Reporting transit damage
Report on receipt, send photos, choose a solution
Report the damage immediately on receipt
Please send us the following photos along with your order number:
- the shipping box (even if it looks undamaged)
- an overview of the damaged parts
- a close-up of the damage itself
Keep the box and packaging material until your case is settled – it makes dealing with the courier much easier.
Your options
- Exchange: we send you a returns label and a replacement.
- Price reduction: if the item is still usable and you would like to keep it.