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How to return an item

Request a label, enclose a note, done

Registering your return

  1. Get in touch quoting your order number, a brief reason and what you would like (exchange, replacement or refund).
  2. We will email you a returns label.
  3. Pack the item securely and completely.

What to put in the parcel

Please enclose a note with:

  • your name
  • your order number
  • a brief description of the problem
  • your preferred outcome (exchange, replacement or refund)

What happens next

Once your return reaches us, we will inspect the item and get back to you with a solution.

The more complete your note in the parcel, the faster we can process your return.